Events

Acting on Facts, Not Faith - European Customer Management World Conference Presentation (section 1)

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Build A Better Workplace With Employee Panels

August 20, 2009

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Truth or Consequences: Making the Most of Touchpoint Surveys

December 02, 2008

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Profitable Loyals: A Case Study

June 03, 2008

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Profitable Loyalty: Turning More of your Current Customers into your Ideal Customers

December 04, 2007

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Net Promoter: The Real Story Behind the "Ultimate Question"

September 17, 2007
Seattle, WA

September 18, 2007
Vancouver, BC

September 19, 2007
Toronto, ON

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Ipsos Client Knowledge Summit: Research in Action

July 16, 2007
Vancouver, BC
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Net Promoter: The Real Story Behind the "Ultimate Question"

May 01, 2007
San Francisco , CA

May 03, 2007
New York, NY

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Shattering the Myths of Customer Loyalty

February 28, 2006

Webinar,

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