Innovation & Knowledge

Customer Experience / Kundenerleben

Mystery Calling - Dialling up your contact centre performance

Driving a positive customer experience across all channels is critical to any organisation. In this new Ipsos Views paper we discuss how, despite the growing use of new digital technologies, the telephone experience can still be a make-or-break moment for many customers. For most large, multichannel organisations, the contact centre remains key to ensuring that customers receive a great experience, as consistently and efficiently as possible.
28 Februar 2020
Customer Experience / Kundenerleben

Gemeinsam Fahrt aufnehmen. Wie Langzeit-Communities gelingen können

Langzeit-Communities über Monate oder Jahre funktionieren in einem wesentlichen Punkt anders als kurzfristige Online-Communities: Sie erfordern eine besondere Art der Zusammenarbeit zwischen dem durchführenden Institut, dem Kunden und dessen Zielgruppe, wissen Gabriele Ferber-Herbst und Kerstin Gass.
15 Oktober 2019

Features

Discover Ipsos Update

A selection of the latest research and thinking from Ipsos teams around the world.

See also:

Economic Pulse of the World