With the continued evolution of customer expectations, brands have both a unique challenge and an unprecedented opportunity to reimagine the customer experience as we transition into a more hybrid-focused world. Join Ipsos’ Lesley Haibach and Mariam Nabilsi who will join a panel discussion exploring:
- What matters most to customers now, and how brands can address their ever-changing needs, wants, hopes and dreams.
- Shifts and trends in brand loyalty that transcend generations, and the importance of building a customer-obsessed culture that recognizes the value of flexible, omnichannel, hyper-personalized experiences.
- The role of influencer and content marketing in building trust, fostering relationships and driving brand advocacy.
For event details or to register now, please visit the CMA website.
Lesley Haibach, EVP, Canada, Customer Experience
Mariam Nabilsi , Vice President Customer Experience