CMAcx 2022

With the continued evolution of customer expectations, brands have both a unique challenge and an unprecedented opportunity to reimagine the customer experience as we transition into a more hybrid-focused world. Join Ipsos’ Lesley Haibach and Mariam Nabilsi who will join a panel discussion exploring:

  • What matters most to customers now, and how brands can address their ever-changing needs, wants, hopes and dreams.
  • Shifts and trends in brand loyalty that transcend generations, and the importance of building a customer-obsessed culture that recognizes the value of flexible, omnichannel, hyper-personalized experiences.
  • The role of influencer and content marketing in building trust, fostering relationships and driving brand advocacy.

For event details or to register now, please visit the CMA website.

Speakers :

  • Lesley Haibach, EVP, Canada, Customer Experience

  • Mariam Nabilsi , Vice President Customer Experience

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