Medallia: The State of Experience in Canada

Join Ipsos’ Lesley Haibach and a panel of CX experts to hear results from a recent survey with 300 experience professionals and 2000 Canadian consumers to understand the challenges and implications of COVID on Canadian businesses, how organizations are prioritizing experience initiatives, as well as understanding the role customer experience plays in consumer buying decisions.

By really understanding the customer and their journey, organizations can create more personalized experiences both digitally and in those key moments of truth that may still involve human interaction. Don’t miss out hearing more about: 

  • How are organizations adapting and innovating to remain competitive
  • How are organizations consolidating and interpreting mass amounts of customer data 
  • Using data to predict and alert businesses to potential churn risks
  • Delivering a consistent omni-channel experience to remain competitive

Click here now to register for this complimentary event. The first 100 registrants will receive a Skip the Dishes voucher!

A live translation to French Canadian will be available. 

Speakers :

  • Lesley Haibach, Senior Vice President, Canada, Customer Experience

Customer experience