The customer journey is changing, and with it customer expectations, as Health + Safety are now viewed as equally important to customer service. The stakes for getting this right are huge, and you might only have one chance to get it right.
We are pleased to be speaking at the RCC webinar, ‘Health + Safety Check-Up: Keeping Customers Safe in the Social Distancing Economy’, where Ipsos Customer Experience and Channel Performance experts will share research on the current landscape, and information on a tool you can use to get ahead of changing expectations.
This session will share insights into what Canadian shoppers want, and how you can ensure you are consistently delivering on this across locations and regions of the country.
For more event and registration details, please click here.
Lesley Haibach, Senior Vice President, Canada, Customer Experience
Becky Harris, Vice President, Service Line Lead, Ipsos Canada
Gordon Bingham, President, Sr. Client Officer