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Innovation & Knowledge : Customer Experience

Innovation & Knowledge

Customer Experience

Driving compliance at the frontline

This paper is recommended reading, by our Mystery Shopping experts, for any organisation – regulators and the regulated – interested in ensuring that frontline staff are adhering to regulatory standards and are treating customers fairly.
11 April 2022
Customer Experience

Up close and personal: Humanising omnichannel

Humanising omnichannel means seamless customer journeys are just the start.
3 January 2022

Features

Discover Ipsos Update

A selection of the latest research and thinking from Ipsos teams around the world.

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