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Innovation & Knowledge : Customer Experience

Innovation & Knowledge

Customer Experience

How inflation affects customer experience expectations

Neglecting to deliver differentiated, impactful customer experiences that show customers how much you value is a major risk. Here’s why.
8 August 2022
Customer Experience

Driving compliance at the frontline

This paper is recommended reading, by our Mystery Shopping experts, for any organisation – regulators and the regulated – interested in ensuring that frontline staff are adhering to regulatory standards and are treating customers fairly.
11 April 2022

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Discover Ipsos Update

A selection of the latest research and thinking from Ipsos teams around the world.

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