Innovation & Knowledge

Customer Experience

HoReCa’s Call to Action

Seizing the on- and off-trade opportunities beyond the crisis.
23 July 2020
Customer Experience

Customer Experience for Financial Services

Succeeding on your path to Customer Centricity
7 July 2020

Features

Discover Ipsos Update

A selection of the latest research and thinking from Ipsos teams around the world.

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Customer Experience

Mixed Mode Research: Reaching the right people in the right way to get the data you need

An introduction to designing participant-centric, efficient and future-proof research with greater survey coverage.
25 June 2020
Customer Experience

The Forces of Customer Experience

The science of strong relationships in challenging times.
7 May 2020
Customer Experience

No travel? No problem!

Grounded by budget or global circumstances? Keep your learning plan on track with these approaches that deliver qualitative insight from afar.
24 March 2020
Customer Experience

Mystery Calling: Dialling up your contact centre performance

Discover how a well-designed mystery calling programme can drive loyalty and profits in this new Ipsos Views paper.
27 February 2020
Customer Experience

Connected Health Trends 2018

Connected Health: moving in the right direction.
31 October 2018
Health
Customer Experience

Chinese International Travel Monitor 2018

This is the seventh edition of the Hotels.com™ Chinese International Travel Monitor (CITM), which takes a comprehensive look at the impact on global travel by mainland Chinese travelers.

6 August 2018
Travel, Tourism & Transport
Customer Experience

Mystery Shopping in the Luxury Industry

In this paper, three highly experienced mystery shopping experts share their knowledge and opinions on different aspects of mystery shopping in the luxury industry and how it is a vital ingredient in a holistic Customer Experience strategy.
23 July 2018
Customer Experience

Customer Centricity: from Stance to Reality

More than ever, customers have a powerful influence on their relationship with brands. Their voice matters and they can have a strong impact on a brand’s behaviour.
17 July 2018
Customer Experience

When Difference Doesn’t Mean Different: Understanding Cultural Bias

Running global Customer Experience studies provides both better value for money than individual country studies and a degree of standardisation across markets. However, their validity remains at risk from an age-old research problem: cultural bias.
13 July 2018
Customer Experience

How Food Shopping Habits Are Being Transformed By Tech

Conversational commerce, chat, bots and all that. Technology is changing how we think, work and, not least, shop.
6 February 2018
Retail