Neglecting to deliver differentiated, impactful customer experiences that show customers how much you value is a major risk. Here’s why.
This paper is recommended reading, by our Mystery Shopping experts, for any organisation – regulators and the regulated – interested in ensuring that frontline staff are adhering to regulatory standards and are treating customers fairly.
Humanising omnichannel means seamless customer journeys are just the start.
The third paper in our “Future of Insights” series explores how organisations are evolving to harness the power of data and technology for better insights.
Three focus areas for driving growth.
How to align brand promise and customer experience for business success
Got30 is a vodcast answering some of the questions we get asked by clients about Customer Experience and Channel Performance. We publish new videos every other week.
Finding the right customer experience KPI for your business
Using social data to understand how to bring more empathy into the HCP-patient relationship in changing healthcare environments
Delivering customer experience in the face of mask wearing
What we can we learn from regrets? For the market researcher, regret is an important construct that can enhance our understanding of decision-making and consumer behaviour.
Delivering a Return on Customer Experience Investment: ROCXI.