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Hong Kong SAR China

Innovation & Knowledge

Customer Experience

Service with a smile?

Delivering customer experience in the face of mask wearing
1 March 2021
Customer Experience

Making the most of our regrets

What we can we learn from regrets? For the market researcher, regret is an important construct that can enhance our understanding of decision-making and consumer behaviour.
26 February 2021

Features

Discover Ipsos Update

A selection of the latest research and thinking from Ipsos teams around the world.

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