Innovation & Knowledge

Customer Experience

Harnessing the Power of Emotions in Customer Experiences

There is a state of flux or even anguish in the business world today - because no ‘new normal’ exists as brands, their call centres and online channels are all struggling to cope with the high traffic & new level of expectations from consumers.
29 October 2020
Media & Brand Communication

Trust misplaced?

A report on the future of trust in media.
14 October 2020

Features

Discover Ipsos Update

A selection of the latest research and thinking from Ipsos teams around the world.

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