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Customer Experience

Chinese International Travel Monitor 2018

This is the seventh edition of the Hotels.com™ Chinese International Travel Monitor (CITM), which takes a comprehensive look at the impact on global travel by mainland Chinese travelers.

6 August 2018
Travel, Tourism & Transport
Consumer & Shopper

How Mystery Shopping Drives Better Automotive CX Performance

Changing Gear - What should an automotive mystery shopping programme focus on? What do car manufacturers and dealers want from a mystery shopping programme?
19 July 2018

Features

Discover Ipsos Update

A selection of the latest research and thinking from Ipsos teams around the world.

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