Designing customer experiences that drive business success
Three focus areas for driving growth.
How to align brand promise and customer experience for business success
Got30 is a vodcast answering some of the questions we get asked by clients about Customer Experience and Channel Performance. We publish new videos every other week.
Achieving brand growth in a mindful and mindless world.
Why customer experience still matters amid COVID-19 and social distancing.
Discover how a well-designed mystery calling programme can drive loyalty and profits in this new Ipsos Views paper.
What happens when there is a mismatch between what a brand promises to its consumers and their actual experience? Fiona Moss explores the promise-experience gap, the benefits of aligning the two and the pitfalls of over-promising.
A seven-step guide for organisations to derive more value from a better mystery shopping programme.
Connected Health is moving into the mainstream – how will this change the traditional structure of healthcare?
Changing mobility landscape with emergence of app-based ride hailing companies -By Abhishek Jha, Client Director, Ipsos India
Ensuring their target audience is left with a strongly branded memory is key for any marketer. To enable this requires creating a message which is “sticky”.
