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  • Innovation & Knowledge : Customer Experience

Innovation & Knowledge

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    Brands cannot ignore AI as it continues to revolutionize market research

    Artificial Intelligence

    Artificial intelligence (AI) has grown in popularity in recent years. Voice and facial recognition software has developed in all technical gadgets, and we are beginning to see how it is revolutionizing market research, resulting in faster, cheaper, and better results.

    28 April 2023
  • Customer Experience

    The Metaverse: What it is now, the future and how businesses can become part of it

    The Metaverse

    World’s leading tech big wigs are already clear about the world and the metaverse. Satya Nadella, CEO of Microsoft, tweeted, “the metaverse is here, and it’s not only transforming how we see the world but how we participate in it- from the factory floor to the meeting room.” Mark Zuckerberg of Facebook even changed the name of his entire company to be about this thing called the metaverse.

    28 April 2023

Features

Discover Ipsos Update
A selection of the latest research and thinking from Ipsos teams around the world.

Ipsos Update

  • Customer Experience
    The Forces of Customer Experience | Ipsos

    The Forces of Customer Experience

    The science of strong relationships in challenging times.

    7 May 2020
  • Customer Experience
    Staying close to your customers | Ipsos

    Staying close to your customers

    Why customer experience still matters amid COVID-19 and social distancing.

    9 April 2020
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