A cross-cultural framework for emotion measurement.
How do your physical, digital, and contact centre channels stack up against the competition? How is your customer service performing?
The role of voice of the customer research and analytics in driving omnichannel success
Measuring and understanding the size, shape, and impact of illicit trade
People do not separate their online and offline experiences into separate boxes; they feel equally real to us, existing on the same continuum. Communities should not be an exception.
Ipsos gives businesses, governments and public bodies the confidence they need to take the right actions for the benefit of people and the planet, to drive long-term prosperity for all. Discover how.
A weekly podcast series exploring best practices in customer experience strategies, mystery shopping and channel performance.
Roundtable discussion hosted by Ipsos channel performance and customer experience.
What challenges does a post-pandemic world with new inflationary pressures bring for brands aiming to deliver compelling luxury experiences and value propositions?
How DIY surveys are delivering faster, more cost-effective consumer insights.
While social intelligence is a growing space, there are still plenty of misconceptions about what it is and how it works.
How to surf between constants and changes.