Design experiences with the customer at heart
Harness the power of social media and reviews to help improve your Customer Experience (CX).
Ipsos Update
Why organisations use Mystery Shopping, and its role within Customer Experience Measurement research
Drive up sales conversion by understanding and converting customers you thought were ‘lost’.
Designing empathetic and meaningful experiences.
Tips for delivering a great user experience.
Not Doomed to Repeat: learning from the past of Customer Experience text analytics will ensure we obtain the most value from Large Language Models
How mature is your organisation’s Customer Experience? And what do you need to do to get where you need to be?
The foundations of a winning customer strategy
Discover the three key learnings from our latest luxury roundtable hosted by Ipsos' Channel Performance and Customer Experience experts