Explore the causes, effects and changing nature of customer service expectations. Our latest data suggests that expectations have a role to play in understanding the link between the day-to-day of customer experience and overall brand relationships.
Ipsos helps clients to accelerate innovation for today’s changing world. Our expertise relies on our innovative approaches, including overnight and device agnostic surveys, neuroscience and the integration of solutions.
As the world’s leading product testing advisor, Ipsos tests 7,000 products annually and has successfully launched 20,000 products.
Ipsos has developed a strong global expertise in Path-to-Purchase and Shopper Research. We help you to connect with savvy, well-informed consumers in the new retail reality.
The Social Research Institute is a world leader in understanding the perceptions of citizens, public service users and other stakeholders, including members, constituents, employees, donors, health professionals, and voters.
Ipsos takes a look at what your reaction times are telling your favourite brands.