Ukrainians' expectations about the influence of countries and international organizations on world affairs and attitudes towards the United States
Most residents of Ukrainian cities expect a positive impact of "Euro-Atlantic" countries and organizations on world affairs in the next decade, while a small proportion of citizens expect this from Russia and Iran (24% and 21%)
The Forces of Customer Experience is the driving the financial performance of brands and organizations
The importance of customer experience (CX) as a driver of financial performance is widely acknowledged. Customers’ decisions about brands directly impact the bottom line. Customer retention, advocacy and share of spend are crucial customer outcomes that organisations need to drive to generate revenue growth.