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    Mystery Shopping in the Luxury Industry

    Mystery Shopping in the Luxury Industry | Ipsos

    In this paper, three highly experienced mystery shopping experts share their knowledge and opinions on different aspects of mystery shopping in the luxury industry and how it is a vital ingredient in a holistic Customer Experience strategy.

    23 July 2018
    Luxury
  • Customer Experience

    How Mystery Shopping Drives Better Automotive CX Performance

    How Mystery Shopping Drives Better Automotive CX Performance | Ipsos

    Changing Gear - What should an automotive mystery shopping programme focus on? What do car manufacturers and dealers want from a mystery shopping programme?

    19 July 2018
    Automotive

Features

Discover Ipsos Update
A selection of the latest research and thinking from Ipsos teams around the world.

Ipsos Update

  • Customer Experience
    Customer Centricity: from Stance to Reality | Ipsos

    Customer Centricity: from Stance to Reality

    More than ever, customers have a powerful influence on their relationship with brands. Their voice matters and they can have a strong impact on a brand’s behaviour.

    17 July 2018
  • Customer Experience
    The Evolution of Shopper Behaviour

    The Evolution of Shopper Behaviour

    Brands need to connect with shoppers in the moments that matter most.

    15 May 2018
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