Innovation & Knowledge

Society

Responding to COVID-19 in Africa: Key findings from surveys in 20 countries

New report provides African governments real-time information and guidance to find the balance in Coronavirus response.
6 May 2020
Public Sector
Customer Experience

Coronavirus & behaviour change: What does it mean for brands?

As COVID-19 continues to spread, how can brands stay relevant to consumers in an increasingly unstable world.
13 March 2020

Features

Discover Ipsos Update

A selection of the latest research and thinking from Ipsos teams around the world.

Ipsos Update

Customer Experience

The power of you: why distinctive brand assets are a driving force of creative effectiveness

In a rapidly changing media landscape, this is a call to action to help your creative leverage the power of you.
13 February 2020
Consumer Goods
New Services

Four Ways Agile Research Will Evolve to Drive Innovation

In today’s fast-moving, shape-shifting world, it seems virtually every business, every marketer, and every researcher wants to be agile. But, what exactly does agility mean?
5 September 2018
Society

Ipsos Update - September 2018

Welcome to Ipsos Update – our monthly selection of research and thinking from Ipsos teams around the world. September’s edition features new papers on mystery shopping in the luxury industry, in-app advertising, and affluent travel, as well as case studies on social media data in India and current economic and demographic trends in Serbia.
3 September 2018
Society

Ipsos Update - August 2018

Welcome to Ipsos Update – our monthly selection of research and thinking from Ipsos teams around the world. August’s edition features new papers on cultural bias, electric vehicles and Gen Z, as well as global reports on healthcare and human rights.

1 August 2018
Customer Experience

Mystery Shopping in the Luxury Industry

In this paper, three highly experienced mystery shopping experts share their knowledge and opinions on different aspects of mystery shopping in the luxury industry and how it is a vital ingredient in a holistic Customer Experience strategy.
23 July 2018
Luxury
Customer Experience

How Mystery Shopping Drives Better Automotive CX Performance

Changing Gear - What should an automotive mystery shopping programme focus on? What do car manufacturers and dealers want from a mystery shopping programme?
19 July 2018
Automotive
Customer Experience

Customer Centricity: from Stance to Reality

More than ever, customers have a powerful influence on their relationship with brands. Their voice matters and they can have a strong impact on a brand’s behaviour.
17 July 2018
Media & Brand Communication

Moodvertising During the World Cup - second half

Don’t just participate, go all the way!
16 July 2018
Media & Entertainment
Society

When Difference Doesn’t Mean Different: Understanding Cultural Bias

Running global Customer Experience studies provides both better value for money than individual country studies and a degree of standardisation across markets. However, their validity remains at risk from an age-old research problem: cultural bias.
13 July 2018
Consumer & Shopper

The Future of Mobility - Electrification

The mobility is constantly changing and vehicles become less polluting. Electric vehicles have been known for a decade but they attract more and more consumers, due to a major concern regarding environment and the rise of gasoline price.
5 July 2018
Automotive

Responding to COVID-19 in Africa: Key findings from surveys in 20 countries

Coronavirus & behaviour change: What does it mean for brands?

Features

Discover Ipsos Update

The power of you: why distinctive brand assets are a driving force of creative effectiveness

Four Ways Agile Research Will Evolve to Drive Innovation

Ipsos Update - September 2018

Ipsos Update - August 2018

Mystery Shopping in the Luxury Industry

How Mystery Shopping Drives Better Automotive CX Performance

Customer Centricity: from Stance to Reality

Moodvertising During the World Cup - second half

When Difference Doesn’t Mean Different: Understanding Cultural Bias

The Future of Mobility - Electrification