[EVENT] CMS Quality Conference

Join Ipsos for our insightful presentation: A Survey of Nursing Homes and their Quality Improvement Efforts — Results from the Independent Evaluation Center for the 11th Statement of Work of the Quality Improvement Program

This session presents findings from a survey of over 800 nursing homes conducted by the Independent Evaluation Center (IEC) for the 11th Statement of Work (SOW) of the Quality Innovation Network Quality Improvement Organization (QIN-QIO) Program. As part of their evaluation of the QIN-QIO task of Reducing Healthcare-Acquired Conditions in Nursing Homes, the IEC conducted a survey of nursing home facilities participating in the QIN-QIO program and nursing home facilities not participating in the program to compare quality improvement activities. The telephone survey assessed the types of quality improvement activities in nursing homes, the perceived effectiveness of those interventions, nursing home engagement with QIOs, and how much nursing home participants attribute the success of interventions to particular information sources, including technical assistance provided by QIOs. We will provide an overview of the survey development process and describe survey results related to intervention type and degree of QIN-QIO engagement. The session will also present the results of a market share analysis to identify the information source attributed as being the most helpful in developing quality improvement initiatives. Findings from this survey will help CMS and QIN-QIO administrators in their efforts to improve their support to nursing homes and ultimately improve the quality of care provided to nursing home residents.

Omar Pedraza, MPH is a Senior Research Manager at Ipsos Public Affairs overseeing health care research projects with clients such as CMS, CDC, and DHA. He has 5+ years of experience managing a variety of projects related to patient experience, quality improvement efforts, community health centers, and the social determinants of health inequities. Mr. Pedraza also acts as a main data analyst for ad-hoc patient experience research projects with the Defense Health Agency. Before joining Ipsos, Mr. Pedraza worked on an NIH-funded study that examined the inclusiveness of clinical trial recruitment criteria in terms of race, ethnicity, and English fluency. He also worked at the Philadelphia Department of Public Health where he oversaw the collection of clinical quality indicator data across the city’s eight community health centers.

Zachary Lewis, MA is a Vice President at Ipsos Public Affairs focused on ensuring health services studies follow rigorous methodology tailored to these projects’ specific needs and that the right resources are leveraged to improve insights provided to clients. He has managed projects for numerous federal agencies, as well clients in the private, non-profit, and local government sectors. Mr. Lewis is well-versed in all aspects of survey research, with 10+ years of experience in areas such as questionnaire and survey protocol development, sampling, field management, and data analysis and reporting. He also plays a major role in applying Ipsos’ customer experience methods to clients dealing with the unique challenges of the health and public sectors. Mr. Lewis has also served as an adjunct professor at Georgetown University and St. Xavier University (Chicago).

For more conference details, please visit the CMS website.