American shoppers altered their shopping habits and expectations in response to an unprecedented pandemic. Now, customers in 2022 expect consistency across engagement channels and fluidity in their path to purchase. As the COVID limbo eases and more Americans say it is no longer a crisis, companies are learning just how much customers have shifted expectations when it comes to physical channels and human interactions.
Join Ipsos CX Service Line Leader, Stephanie Bannos-Ryback and members of the Ipsos Customer Experience team for a discussion on customer behaviors and expectations in the hybrid world of physical and digital. We’ll share recent insights on preferences, as well as how brands are integrating their CX measurement strategies for a true omnichannel customer understanding.
In the meantime, please feel free to download more insights from our recent paper.
Stephanie Bannos-Ryback, Executive Vice President, Customer Experience
Kimberley Campbell, Vice President, US, Customer Experience