In an effort to acquire and retain customers, thus growing their business, brands like yours are investing heavily in product innovation, and even more for marketing and advertising.
Once you get their attention, service quality is the final phase of the brand-customer echo system. At Ipsos Loyalty, our vision of the future sees Contact Centers becoming more central to brands of all types, and measuring Contact Center quality will become integral to their success.
Join us for a complimentary webinar as we get ‘under the hood’ and reveal our response to this emerging trend.
Register today. Space is limited.
Andy Bedsworth, Senior Vice President, US, Ipsos Loyalty