Organizations are now focusing on customer experience (CX) by investing in voice of the customer (VOC) enterprise feedback management software (EFM) platform. However, C-Suite executives have not seen the return on their investment or impact on CX. Technology will continue to evolve at a rapid pace and be a pervasive force at the center of CX transformations. However, the big opportunity for organizations is to integrate holistically across
- CX Vision
- Enterprise Feedback Management (EFM) Platform
- Employee Experience (EX)
Join Ipsos' Vishal Chawla as he explores how this evolution in CX will play out.
Vishal Chawla, Senior Vice President, US Analytics, Ipsos US
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The blistering pace of innovation in the fintech space -- driven by continually evolving consumer expectations, complicated by competitive interactions as well as synergies between incumbents and various challengers, and fueled by ever-increasing funding (witness the explosion of unicorns!)
Conference on AI, Machine Learning & Business Analytics
Over five billion people worldwide actively engage with AI, bots, machine-to-machine connected solutions, wearables, Internet-of-Things, 5G, AR/VR technologies, Fintech, Mooc, and blockchain. This conference will explore how digital, social, and mobile technologies affect business models, customer behavior, public policy, and social changes at large. Isn’t it time for your brand to leverage these customer-friendly tools?