Organizations are now focusing on customer experience (CX) by investing in voice of the customer (VOC) enterprise feedback management software (EFM) platform. However, C-Suite executives have not seen the return on their investment or impact on CX. Technology will continue to evolve at a rapid pace and be a pervasive force at the center of CX transformations. However, the big opportunity for organizations is to integrate holistically across
- CX Vision
- Enterprise Feedback Management (EFM) Platform
- Employee Experience (EX)
Join Ipsos' Vishal Chawla as he explores how this evolution in CX will play out.
Vishal Chawla, Senior Vice President, US Analytics, Ipsos US
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