World Forum Disrupt: CX Strategy

Organizations are now focusing on customer experience (CX) by investing in voice of the customer (VOC) enterprise feedback management software (EFM) platform. However, C-Suite executives have not seen the return on their investment or impact on CX. Technology will continue to evolve at a rapid pace and be a pervasive force at the center of CX transformations. However, the big opportunity for organizations is to integrate holistically across 

  1. CX Vision 
  2. Enterprise Feedback Management (EFM) Platform 
  3. Analytics 
  4. Employee Experience (EX) 
  5. Innovation 

Join Ipsos' Vishal Chawla as he explores how this evolution in CX will play out. 

Want to know more the customer experience conundrum? Read Vishal's Article NOW, or join us for CX Strategies in Chicago 

Speakers :

  • Vishal Chawla, Senior Vice President, US Analytics, Ipsos US

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