Will traditional car manufacturers let go of old vehicle ownership structures and embrace new models and partnerships? Or will they be outplayed by the new comers?
Financial Advisor defection poses great risk to investment firms. Discover key dimensions of firm-advisor-investor linkages and how to mitigate the risk of advisor turnover.
How much money has your company left on the table in the last 10 years because it doesn’t understand the share among its independent agent base?
Do you know which incidents are critical, which customers are expendable and what the most suitable, cost-effective response or intervention will give your brand a competitive advantage?
Engagement. Insight. Action. Embedment. These are the four critical steps to implementing a successful customer experience management program.
View this on demand webinar as our speaker gets ‘under the hood’ and reveal Ipsos’ response to this emerging trend.
View this recorded webinar featuring three steps you should follow in order to maximize the ROI of your voice-of-the-customer program.
View this recorded webinar as we talk about “who” to target, and “why” strategic target-setting drives results.
View this recorded webinar to hear results from our research on research study, proving among other outcomes, that one of the most effective ways to create an emotional connection is through the quality of customer-staff interactions.
In this point-of-view, Ipsos Loyalty discusses how to design a “smarter” mystery shopping program that allows organizations to achieve an advantage over their competition.