Learn more about the promise-experience gap, the benefits of aligning the two and the pitfalls of over-promising.
Discover the seven steps you need to ensure a more successful mystery shopping program.
View our on-demand webinar to learn more about leveraging intelligent agents and chatbots successfully.
In this Ipsos Minute, we talk to the co-founder of Square about mobile payments and digital wallets.
Behavioural science offers the right lens and tools to explore, measure and predict consumer behaviour.
For traditionalists, Black Friday is still the official kick-off for holiday purchases. But if merchants and brands want to have a great year, they need to rely more on great retailing year-round.
Using mobile to pay at the register is promising way to replace cash, improve security, and directly access shopper data. Yet, for each benefit there are as many hurdles.
Hear our panel of CX experts share key trends we’ve observed through our research, and illustrate best-in-class customer experience practices through some of our favorite Hollywood movie quotes.
You can order milk, booze, ice, travel clothes, gasoline, shoes and even grandkids for rent for delivery on-demand at the touch of a smartphone app. Enter a megatrend that Ipsos calls the New Delivery Economy.
The AMA examines customer experience trends across a number of industries, including the future of ride-sharing.