Hear our panel of CX experts share key trends we’ve observed through our research, and illustrate best-in-class customer experience practices through some of our favorite Hollywood movie quotes.
You can order milk, booze, ice, travel clothes, gasoline, shoes and even grandkids for rent for delivery on-demand at the touch of a smartphone app. Enter a megatrend that Ipsos calls the New Delivery Economy.
The AMA examines customer experience trends across a number of industries, including the future of ride-sharing.
Discover what our panel of experts - merchant acquirers, mobile payment systems, and merchants - have to say about the future of mobile point of sale payments.
Discover the techniques top-end retailers use to maintain an excellent Customer Experience and how Ipsos designs luxury mystery shopping programs that can benefit retailers of any calibre.
It may have taken a while, but it seems that electric vehicles are finally driving on a road towards market success.
Your automotive design process requires input from many stakeholders, including your target customers.
Just as in many industries, developing a competitive long haul truck in today’s transforming economy requires expertise.
It’s no longer just intuition. Research confirms that customer experience is the top reason consumers choose a brand.
Learn more about why ethnographic research is ideal for exploring cultural practices, rituals, consumer behavior, routines and social norms.