Do you know which incidents are critical, which customers are expendable and what the most suitable, cost-effective response or intervention will give your brand a competitive advantage?
View this on demand webinar as our speaker gets ‘under the hood’ and reveal Ipsos’ response to this emerging trend.
View this recorded webinar featuring three steps you should follow in order to maximize the ROI of your voice-of-the-customer program.
View this recorded webinar as we talk about “who” to target, and “why” strategic target-setting drives results.
View this recorded webinar to hear results from our research on research study, proving among other outcomes, that one of the most effective ways to create an emotional connection is through the quality of customer-staff interactions.
In this point-of-view, Ipsos Loyalty discusses how to design a “smarter” mystery shopping program that allows organizations to achieve an advantage over their competition.
Read this article to learn why financial services firms must forge connections in a virtual world
Watch this recorded webinar where we illustrate how to design and deliver the ideal customer experience.
View this recorded webinar to learn about Behavioral Science and how to effectively apply it for meaningful results.
Do you know the answers to these: How can strategic target-setting help achieve best-in-class industry performance? How should targets be set for each operating unit? When is it time to reassess your target? We do.