A weekly podcast series exploring best practices in customer experience strategies, mystery shopping and channel performance.
A series of roundtable discussions with CX practitioners and experts who work in B2B.
What The Future
Is retail therapy over? We share insights from the Beauty industry relevant for all marketers driving their omnichannel strategy.
In a November survey, half of full-time workers in America reported working from home more often due to the pandemic, plus an additional 21% who said their habits hadn’t changed. Only 6% said they were working remotely less often.
Need help activating your mystery shopping insights? Start with these key components…
Listen in for tips on how retailers are getting ahead by offering curbside pickup.
How and where the world shops and dines transformed during the coronavirus pandemic.
Revisit our recorded webinar to learn fresh insights into what consumers think.
Although a vaccine is on the horizon, the experience economy remains in danger. We share tips to manage safety-first drivers.
Most people agree climate change is the result of human activity, and that they need to reduce waste and pollution.
Fair treatment. Certainty. Control. Status. Belonging. Enjoyment. Read more about these six factors of customer experience.
Read more about how best-in-class retail brands are breaking through uncertainty to retain and grow customer loyalty.