Using mobile to pay at the register is promising way to replace cash, improve security, and directly access shopper data. Yet, for each benefit there are as many hurdles.
Hear our panel of CX experts share key trends we’ve observed through our research, and illustrate best-in-class customer experience practices through some of our favorite Hollywood movie quotes.
You can order milk, booze, ice, travel clothes, gasoline, shoes and even grandkids for rent for delivery on-demand at the touch of a smartphone app. Enter a megatrend that Ipsos calls the New Delivery Economy.
The AMA examines customer experience trends across a number of industries, including the future of ride-sharing.
Discover what our panel of experts - merchant acquirers, mobile payment systems, and merchants - have to say about the future of mobile point of sale payments.
Discover the techniques top-end retailers use to maintain an excellent Customer Experience and how Ipsos designs luxury mystery shopping programs that can benefit retailers of any calibre.
It may have taken a while, but it seems that electric vehicles are finally driving on a road towards market success.
Your automotive design process requires input from many stakeholders, including your target customers.
Just as in many industries, developing a competitive long haul truck in today’s transforming economy requires expertise.
It’s no longer just intuition. Research confirms that customer experience is the top reason consumers choose a brand.