Build A Better Workplace With Employee Panels
Learn more about how organizations can leverage the value of their workforce through cost-effective employee panels that offer Human Resource professionals direct online access to real-time data about their organizations' employees, their views on service provisions and priorities, as well as many other HR, communication or organizational issues.
Understanding Customer Retention and Switching Behavior in the Healthcare Sector
While many industries (e.g. telephone, wireless, satellite radio, and internet providers) offer their services on a contractual basis, the nature of these customer relationships within the healthcare sector are particularly complex.
Are Engaged Alumni Found or Created?
Have you ever been out driving and noticed a college or university bumper sticker on the car ahead of you? What is the motivation for placing that bumper sticker? Is the driver truly loyal or engaged with the institution? And, if so, was that engagement latent or was it created by the institution?
Net Promoter: A Longitudinal Examination
In our May issue, Tim Keiningham, Senior Vice President and Head of Consulting discussed a paper he co-authored with a team of loyalty experts -- Lerzan Aksoy (Koз University), Bruce Cooil (Vanderbilt University), and Tor Wallin Andreassen (Norwegian School of Management) -- that takes an in-depth examination of the claims made by Net Promoter.