Join us for a webinar during which we will discuss the three main questions you should ask when determining if you are maximizing the ROI of your VOC program.
Do you know the answers to these: How can strategic target-setting help achieve best-in-class industry performance? How should targets be set for each operating unit? When is it time to reassess your target? We do.
Washington, DC — Citi Foundation commissioned an Ipsos survey to examine the economic prospects and pursuits of young people in 45 cities from 32 countries around the world.
Washington, DC - Citi Foundation commissioned an Ipsos survey to examine the economic prospects and pursuits of young people in 45 cities from 32 countries around the world. The following findings are based on the voices of the nearly 7,000 young people surveyed. This survey highlights the differences between the developed and the developing world.
Ipsos offers deep dive customer experience surveys and benchmark studies for automotive clients.
Mystery Shopping provides brands with in-the-moment feedback on their service delivery, helping them drive improvement across all customer touchpoints.
Customer relationship programs evaluate the overall brand relationship strength and identify which parts of the overall customer experience need to be improved and which will provide the greatest return on investment.
Ipsos captures detailed customer experience 'moments' throughout a specified journey to create maps that overlay attitudes and behavior. These maps guide customer experience improvement and track research revision.
Enterprise Feedback Management (EFM) or Customer Experience Management (CXM) collects customer feedback and combines it with all relevant data – from social media to operational metrics – to provide real-time insight and predictive analysis tailored to each stakeholder in your organization.
Customers across all categories now look for a personalized experience that is available when they want it, how they want it, and where they want it. Regardless of whether the desired experience is delivered, it is now possible through the explosion of mobile coupled with the prominence of social media for consumers to give instant feedback. The consequence is the increasingly significant impact that customer experience has on the overall relationship with a brand.