In 2017, Black Friday falls on 24th November.
Five steps to success
Every year there are new lessons to be learnt from Black Friday. Getting it wrong can have serious consequences for a retailer, given its size and its profile with the media.
Our top five steps to a successful campaign are as follows:
- When it comes to Black Friday, there is no such thing as over-planning.
- Agility is key.
- Manage shopper numbers entering stores.
- Stress-test logistics’ capacity and end-to-end execution.
- Prepare to put crisis management into practice.