COVID-19 Lateral Flow Antibody Tests FAQs

Frequently-asked questions about your COVID-19 lateral flow antibody testing kit.

1.      Instructions

2.      Research Background and Information
What is this research about?
Who is doing this research?
What is a lateral flow antibody test?
Why have I been chosen to take part?
Why have I been asked to take part?
Can everyone in my household take part?
Can I save the test and take it at a later date?

3.      Taking Part
Do I have to take part?
What do I have to do?
Can I take the test if I am taking medication?
How do I register to take part and receive a test kit?
I don’t want to take part, can I opt out?
I don’t want to take part, what should I do with the kit?

4.      Using the test kit
I’ve received the test kit. What do I do with it?
I am having trouble doing the test, can you help?
I haven’t got a booklet. What should I do?
Can someone help me take the test?
Can someone else take the test instead of me?
I did the test wrong. Can you send me another test?
Can I reuse the test?
Can you send me another test at a later date?
I’ve injured myself or feel unwell – what should I do?

5.      Reading your test results
How do I get the results of my test?
How do I read the test result?
The testing stick result is faint. Does that affect the result?
How accurate is the test?
I accidently did someone else’s test, what do I do?
Is there a cut-off date for taking the test?

6.      IgM Positive test result
My test result is IgM positive, what does this mean?
My test result is IgM positive, am I immune to COVID-19?
My test result is IgM positive, am I infectious?
My test result is IgM positive, can I break social distancing rules?
My test result is IgM positive, do I have to self-isolate?

7.      IgG Positive test result
My test result is IgG positive, what does this mean?
My test result is IgG positive, am I immune to COVID-19?
My test result is IgG positive, am I infectious?
My test result is IgG positive, can I break social distancing rules?
My test result is IgG positive, do I have to self-isolate?

8.      Negative test result
My test result is negative, what does this mean?
My test result is negative, am I immune to COVID-19?
My test result is negative, am I infectious?
My test result is negative, do I have to self-isolate?

9.      Invalid test result
My test result is invalid, what does this mean?

10.      The online survey
How do I complete the online survey?
Can I complete the online survey if I have not done the test?
Why do I need to take a photograph of my test result, and how should I send this to you?

11.         General Data Protection Regulations (GDPR) and Ethics
Is this research GDPR compliant?
What is your legal basis for processing my personal data?
Has this research received ethical approval?
How were people chosen to take part?
Are national data opt-outs applied to this survey?
Have you got access to my health data?
Who is my name and address shared with?
Does this survey use Cookies or similar code?
What happens to the answers I give online?
Where will my personal data be held and processed?
How will Ipsos MORI and Imperial College London ensure my personal information is secure?
How long will Ipsos MORI and Imperial College London retain my personal data and identifiable responses?
How can I contact DHSC, Ipsos MORI and Imperial College London about this survey and/or my personal data?

1. Instructions

  1. If you need government advice on coronavirus, please refer to the government website: https://www.gov.uk/coronavirus
  2. If you need medical advice, please refer to the NHS website: https://www.nhs.uk/conditions/coronavirus-covid-19/
  3. If you have any questions which are not answered in the FAQs, please contact the FREEPHONE helpline by emailing UK-covid-test-research@ipsos.com or calling 0800 819 9150.

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2. Research Background and Information

What is this research about?

Ipsos MORI and Imperial College London are conducting this research on behalf of the Department of Health and Social Care (DHSC), to help the Government develop its approach to COVID-19 testing. As you may know, the Government is planning to introduce an antibody blood test to check whether people have had the virus. This study will help understand how many people in England have already been infected with the virus which causes COVID-19.

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Who is doing this research?

Imperial College London is a leading university closely involved in the COVID-19 response and Ipsos MORI is an independent research organisation. Both are carrying out the study on behalf of the Department of Health and Social Care (DHSC). You can find out more about Imperial College London at https://www.imperial.ac.uk/, Ipsos MORI at www.ipsos-mori.com, and DHSC at https://www.gov.uk/government/organisations/department-of-health-and-social-care.

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What is a lateral flow antibody test?

A lateral flow antibody test involves pricking the tip of your finger to get a blood spot for testing. The test should be self-administered and takes only a few minutes to complete. This will test for an antibody that reacts with the virus that causes COVID-19.  It may cause some mild short-lived discomfort. You will be able to see the outcome of the lateral flow test within 10 to 15 minutes.

We will provide full instructions with the kit and you can watch a video on how to take the test [www.reactstudy.org/antibodytest]. There is no obligation to take the test if you agree to be sent it.

The results are not 100% accurate and should not be used to guide your behaviour. We are using this test to estimate how many people in England have been infected with the virus that causes COVID-19, not to provide any individual results. A positive test does not necessarily mean you have had COVID-19 and it is important that you continue to follow the current Government advice.

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Why have I been chosen to take part?

Your name has been randomly selected from the NHS list of patients registered with a GP in England. This random selection will ensure that the data we get accurately represents the whole country.

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Why have I been asked to take part?

You have been randomly selected to take part in this research to give a better understanding of how many people in the UK have been infected with the virus that causes COVID-19. However, we ask that you do not take part if you have a medical condition which means you are at increased risk from bleeding e.g. taking blood thinners such as Warfarin, or any medical condition that would mean a self-delivered finger prick with a lancet would not be advisable.

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Can everyone in my household take part?

Only one person per household can register and participate in this study.

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Can I save the test and take it at a later date?

No. If you would like to take the test please complete it as soon as possible. This will help the Government develop its approach to COVID-19 antibody testing. We are using this test to estimate how many people in the UK have been infected with the virus that causes COVID-19, not to provide any individual results. Please complete the test and survey as soon as possible once you have received the test.

Even if you do not take the test, we would still like you to access the survey to tell us why you decided not to. This will be very valuable in helping to inform wider roll out.

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3. Taking Part

Do I have to take part?

No. Taking part is voluntary and you do not have to take part if you do not want to. If you do decide to take part, the results will help understand more about how many people have already been infected in the UK with the virus which causes COVID-19.

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What do I have to do?

If you agree to take part, you will need to register online or telephone our FREEPHONE helpline 0800 819 9150 and answer some questions about you. We will then send you a COVID-19 self-testing antibody kit. The test involves pricking the tip of your finger to get a blood spot for testing.  This test is self-administered at home. We will provide full instructions with the kit. There is no obligation to take the test if you agree to be sent it. 

Once you have done the test, you will be able to see the outcome of the antibody test within 10 to 15 minutes, but please be aware that the results are not 100% accurate. This means that although the test is not accurate enough to confirm whether or not an individual has had COVID-19, this research will allow us to estimate how many people in England have already been infected with the virus which causes COVID-19. A positive test does not necessarily mean you have had COVID-19 and it is important that you continue to follow the current Government advice.

We would also like you to complete a short survey as well as doing the test, collecting information about you, your household and current health status. We will ask you to take a photo of your test result and upload it as part of the survey. We ask that you complete the survey even if you have not done the test.

If you agree, Imperial College London may link the results to other health information that the NHS holds about you. This linkage would be done by the NHS. This information will be kept securely, and only pseudo-anonymised data will be shared beyond the study team.  A full Privacy Policy, setting out your rights and covering accessing, amending and deleting your data, is available at www.ipsos.uk/antibodyPrivacy.

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Can I take the test if I am taking medication?

It is not advised to take part in this study if you have a medical condition (or are taking medication) that would put you at increased risk of serious bleeding from a self-delivered finger prick with a lancet. A finger prick should cause less bruising or bleeding than a regular blood test, so if you are able to have blood tests without problems, then you can participate in this study.

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How do I register to take part and receive a test kit?

You can register by going to www.reactstudy.org/antibodyreg or by telephoning our FREEPHONE helpline on 0800 819 9150.

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I don’t want to take part, can I opt out?

Yes.  Please telephone our FREEPHONE helpline on 0800 819 9150 or email UK-covid-test-research@ipsos.com. When you contact us please provide your address or the eight-character access code on your letter.

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I don’t want to take part, what should I do with the kit?

Please complete the survey so we know why people are not able or willing to use the test kits.  If you have received your test kit but you do not want to take part, please dispose of the test kit securely – do not pass it to anyone else, even if they feel unwell.

To safely dispose of the test kit, please:

  • Place the testing stick back into its foil wrapper
  • Place all of the test kit items into the plastic case they came in.
  • Dispose of the kit with your regular household waste.
  • Keep out of reach of children and pets.

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4. Using the test kit

I’ve received the test kit. What do I do with it?

We are asking you to administer a lateral flow antibody test which involves pricking the tip of your finger to get a blood spot for testing. This test is self-administered at home. There should be an instruction booklet included in the envelope with the test which we ask you to read carefully. You can also watch a video on how to administer the test [www.reactstudy.org/antibodytest].  The test can be self-administered and takes only a few minutes to complete. It may cause short-term discomfort.

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I am having trouble doing the test, can you help?

Please refer to the instructions that accompanied the test kit for full details about how to do the test. Someone else in your household may also be able to help if you are having trouble. If you require any further information about doing the test, please contact our FREEPHONE helpline on 0800 819 9150 or email UK-covid-test-research@ipsos.com. When you contact us please provide your address or the eight-character access code on your letter.

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I haven’t got an instruction booklet. What should I do?

If you haven’t got an instruction booklet, please contact our FREEPHONE helpline on 0800 819 9150 or email UK-covid-test-research@ipsos.com.  When you contact us please provide your address or the eight-character access code on your letter. A replacement booklet will be posted to you. This can be emailed to you if you prefer. Do not do the test until you have received a copy of the instruction booklet.

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Can someone help me take the test?

Yes, you can ask someone to help you. The instructions give full details about how to do this.

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Can someone else take the test instead of me?

No. If you have registered for the test and receive the test in your name this must not be completed by another person in your household or by anyone else you know. If you do not want to complete the test after receiving it, please dispose of it securely and do not pass it on to anyone else.
To safely dispose of the test kit, please:

  • Place the testing stick back into its foil wrapper.
  • Place all of the test kit items into the plastic case they came in.
  • Dispose of the kit with your regular household waste.
  • Keep out of reach of children and pets.

For the study findings to be accurate it is important that only those individuals who are sent the tests do them. Please do not pass the test kit to anyone who has not registered.

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I did the test wrong. Can you send me another test?

Unfortunately, we are not able to send you a replacement. Even if you do not think the test has worked, please still complete the online survey by going to www.reactstudy.org/antibodytest as it is still important that we learn from your experience.

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Can I reuse the test?

No, do not attempt to reuse the test.  It is a single-use disposable device which is not intended for multiple uses. The device will not register a second test and reusing a single use lancet may risk infection. Please dispose of the kit securely and do not reuse it. 

To safely dispose of the test kit, please:

  • Place the testing stick back into its foil wrapper.
  • Place all of the test kit items into the plastic case they came in.
  • Dispose of the kit with your regular household waste.
  • Keep out of reach of children and pets.

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Can you send me another test at a later date?

This research will help the Government develop its approach to COVID-19 antibody testing at home. Unfortunately, as part of this research we are not able to send you a replacement even if you do not think the test has worked. As this research is at an early stage, we cannot say whether you will or will not receive another test at a later date either as part of this or other research programmes or a wider national roll out of home antibody testing kits.

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I’ve injured myself or feel unwell – what should I do?

In the unlikely event you injure yourself or feel unwell, please seek medical attention.  Use the NHS 111 online service.  If you do not have internet access, call NHS 111.  For a medical emergency dial 999.

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5. Reading your test results

How do I get the results of my test?

Please refer to the instruction booklet you received with your test kit explaining how to read your results. You will be able to see the outcome of the antibody test within 10 to 15 minutes on the testing stick.

Please be aware that the results are not 100% accurate. This means that although the test is not accurate enough to confirm whether or not an individual has had COVID-19, this research will allow us to estimate how many people in England have already been infected with the virus which causes COVID-19. A positive test does not necessarily mean you have had COVID-19 and it is important that you continue to follow the current Government advice.

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How do I read the test result?

Instructions on how to read your test result are in the instruction booklet which was included with your test pack. This has a diagram which shows how to interpret the testing stick results.

Please be aware that the results are not 100% accurate. This means that although the test is not accurate enough to confirm whether or not an individual has had COVID-19, this research will allow us to estimate how many people in England have already been infected with the virus which causes COVID-19. A positive test does not necessarily mean you have had COVID-19 and it is important that you continue to follow the current Government advice.

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The testing stick result is faint. Does that affect the result?

No, if the testing stick result show faint line(s) instead of strong line(s) this does not change the result. Please refer to instruction booklet.

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How accurate is the test?

Antibodies are made by the immune system to fight infection. This test looks for two types of antibodies, IgM (‘M’ line), which are often short-lasting, and IgG (‘G’ line), which are usually longer lasting. By looking for antibodies in blood, we can understand whether someone has previously been infected with the virus that causes COVID-19.

Please be aware that the results are not 100% accurate. This means that although the test is not accurate enough to confirm whether or not an individual has had COVID-19, this research will allow us to estimate how many people in England have already been infected with the virus which causes COVID-19. A positive test does not necessarily mean you have had COVID-19 and it is important that you continue to follow the current Government advice.

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Is there a cut-off date for taking the test?

Please complete the test and online survey as soon as you can. We are using the results to estimate how many people in the UK have been infected with the virus that causes COVID-19.

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6. IgM positive test result

My test result is IgM positive, what does this mean?

This test is not reliable for IgM. Therefore, this result cannot tell you whether or not you have developed antibodies. A positive IgM test should be ignored. You should continue to follow current Government advice. For the current Government guidance about COVID-19, please visit https://www.gov.uk/coronavirus 

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My test result is IgM positive, am I immune to COVID-19?

This test is not reliable for IgM. A positive IgM test should be ignored. You should continue to follow current Government advice. For the current Government guidance about COVID-19, please visit https://www.gov.uk/coronavirus 

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My test result is IgM positive, am I infectious?

This test is not reliable for IgM. A positive IgM test should be ignored. You should continue to follow current Government advice. For the current Government guidance about COVID-19, please visit https://www.gov.uk/coronavirus 

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My test result is IgM positive, can I break social distancing rules?

This test is not reliable for IgM. A positive IgM test should be ignored. You must continue to follow current government guidance on social distancing. For the current Government guidance about COVID-19, please visit https://www.gov.uk/coronavirus 

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My test result is IgM positive, do I have to self-isolate?

This test is not reliable for IgM. A positive IgM test should be ignored. You and your household must still follow self-isolation guidelines if you have any symptoms. If you do not have symptoms, you and your household must still follow social distancing rules. For the current Government guidance about COVID-19, please visit https://www.gov.uk/coronavirus 

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7. IgG positive test result

My test result is IgG positive, what does this mean?

A positive IgG test indicates that you have probably had COVID-19 in the past and have developed antibodies against the virus. At the moment, we do not know if antibodies present in your blood will protect you from getting COVID-19 again. Therefore, whatever your test result, you should continue to follow current Government advice. For the current Government guidance about COVID-19, please visit https://www.gov.uk/coronavirus 

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My test result is IgG positive, am I immune to COVID-19?

No, a positive IgG test result does not mean you are immune. At the moment, we do not know if antibodies present in your blood will protect you from getting COVID-19 again. Therefore, whatever your test result, you should continue to follow current Government advice. For the current Government guidance about COVID-19, please visit https://www.gov.uk/coronavirus 

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My test result is IgG positive, am I infectious?

You should continue to follow current Government advice. For the current Government guidance about COVID-19, please visit https://www.gov.uk/coronavirus 

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My test result is IgG positive, can I break social distancing rules?

No, you must continue to follow current government guidance on social distancing. For the current Government guidance about COVID-19, please visit https://www.gov.uk/coronavirus 

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My test result is IgG positive, do I have to self-isolate?

You and your household must still follow self-isolation guidelines if you have any symptoms. If you do not have symptoms, you and your household must still follow social distancing rules. For the current Government guidance about COVID-19, please visit https://www.gov.uk/coronavirus 

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8. Negative test result

My test result is negative, what does this mean?

If your test result is negative this means the test has not found antibodies in your blood that react with the virus that causes COVID-19.

This means that it is unlikely that you have been infected with COVID-19. There is still a lot to learn about this virus, and it should be noted that if antibodies are not present in your blood it does not mean for certain that you have not had COVID-19.

You should continue to follow current Government advice. For the current Government guidance about COVID-19, please visit https://www.gov.uk/coronavirus

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My test result is negative, am I immune to COVID-19?

No, a negative test result does not mean you are immune. A negative result may mean that you have never been exposed to virus or that you have antibodies to the virus, but they are below the limit of detection with this test. You should continue to follow current Government advice. For the current Government guidance about COVID-19, please visit https://www.gov.uk/coronavirus

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My test result is negative, am I infectious?

The result of this test does not tell us anything about infectivity. You should continue to follow the current government advice regarding social distancing and self-isolation, regardless of the result of this test. For the current Government guidance about COVID-19, please visit https://www.gov.uk/coronavirus 

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My test result is negative, do I have to self-isolate?

If you get a negative result, you and your household must still follow self-isolation guidelines if you have any symptoms. If you do not have symptoms, you and your household must still follow social distancing rules. For the current Government guidance about COVID-19, please visit https://www.gov.uk/coronavirus 

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9. Invalid test result

My test result is invalid, what does this mean?

If your test result is invalid this means the test has not worked and it is not possible to give you a result. For the current Government guidance about COVID-19, please visit https://www.gov.uk/coronavirus     

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10. The online survey

How do I complete the online survey?

Please go to www.reactstudy.org/antibodytest to complete the online survey. You will need your access code included with your test letter and pictures of your test kit.  Alternatively, we can help you complete it on the phone by calling our FREEPHONE helpline on 0800 819 9150.

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Can I complete the online survey if I have not done the test?

Yes, we are interested in hearing the views of those who have and have not completed the test. Please still complete the online survey by going on www.reactstudy.org/antibodytest.

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Why do I need to take a photograph of my test result, and how should I send this to you?

If you participate in the study, you will be asked to take a photograph of your test result within 10-15 minutes from when you have undertaken the blood test. We would like you to upload your photograph when prompted to do so at the relevant question in the survey, as this will aid our analysis. If you are unable to upload your photograph, please do not email it as this is not a secure way to provide your test result. Instead, you should select the option “Unable to upload photo”, and then continue with the rest of the survey questionnaire. If you cannot upload your photograph (or if you are unable to take a photograph of your test result), you should still complete the survey.

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11. General Data Protection Regulations (GDPR) and Ethics

Is this research GDPR compliant?

Yes.  Ipsos MORI is a member of the Market Research Society. All information that you give us will be treated in the strictest confidence and your identity will not be passed on to a third party other than the research team.

The GDPR includes a number of rights, although not all of these apply where the legal basis for processing is public task, including the right to erasure and data portability.

You have the right to request access to any personal data within the limited period that Ipsos MORI holds it, before December 2020 when it is deleted.

Providing responses to this survey is entirely voluntary and is done so with your consent.  You have the right to withdraw your consent to our processing of your personal data at any time before the data is processed for reporting in July 2020.

We must generally respond to requests in relation to your rights within one month, although there are some exceptions to this. The DHSC Privacy Notice explains your rights and how to exercise them: https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/800049/Privacy_Notice_v2_.pdf.

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) or another data protection regulator, if you have concerns on how we have processed your personal data. You can find details about how to contact the Information Commissioner’s Office at https://ico.org.uk/global/contact-us/ or by sending an email to: casework@ico.org.uk.

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What is your legal basis for processing my personal data?

DHSC and Imperial College London are joint data controllers for the processing of personal data for this survey, which means that they are responsible for ensuring that the processing complies with the General Data Protection Regulation (GDPR).

DHSC and Imperial College London use personally-identifiable information collected in this study to conduct research to improve health, care and services. Health and care research should serve the public interest, which means that we have to demonstrate that our research serves the interests of society as a whole. We do this by following the UK Policy Framework for Health and Social Care Research.

This research is being carried out to help the Government develop its approach to COVID-19 testing. The lawful basis for processing is Article 6(1) (e) - “processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller”. This means that DHSC and Imperial College London can use the personal data they hold about you for research with appropriate safeguards in place. Ipsos MORI is the data processor acting on instructions of DHSC to deliver the survey. You can access DHSC’s Privacy Notice at: https://www.gov.uk/government/organisations/department-of-health-and-social-care/about/personal-information-charter.

You can access Imperial College’s Privacy Notice at www.ipsos.uk/antibodyPrivacy

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Has this research received ethical approval?

This study has been granted “favourable opinion” from the South Central - Berkshire B Research Ethics Committee. In addition, Ipsos MORI adheres to the Market Research Society code of research ethics.

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How were people chosen to take part?

Ipsos MORI is contacting you on behalf of DHSC. Names were chosen at random from the NHS list of patients registered with a GP in England. DHSC has shared a limited amount of your personal data so that Ipsos MORI can invite you to take part in this research. This data includes:

  • Your name and address
  • Your NHS number
  • Your gender and day/month/year of birth

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Are national data opt-outs applied to this survey?

No. The Department of Health and Social Care has confirmed that the National Data Opt-out only applies when confidential patient information is being used for purposes other than care for the individual. Confidential patient information includes clinical data about the individual (such as any medical conditions, prescriptions or care received), and any information about the individual that has been accessed via the individual’s medical record. This survey only uses demographic data and contact details drawn from patient registration records to select and contact individuals to take part. This personal data is not classified as confidential patient information as no clinical information is used or accessed. As such, the National Data Opt-out does not apply.

Imperial College London request your consent to link the study data to other health information that the NHS holds about you. Since we would only do this with your consent the national data opt-out would not apply.

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Have you got access to my health data?

No, absolutely not. Ipsos MORI has only been given your NHS number, name, address, day, month and year of birth, and gender. DHSC have not given Ipsos MORI any information about your health.

Ipsos MORI are given your NHS number so that they can identify you if you have previously opted-out from the survey to ensure they do not contact you again. Your contact details are used to contact you regarding the survey.

Information about month and year of birth and gender will be used to make sure that the anonymised survey data matches the profile of the population as closely as possible.

We will ask your consent for Imperial College London to link data held by NHS Digital and other NHS bodies to your survey data, but you can refuse consent or withdraw this consent at any point.

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Who is my name and address shared with?

Ipsos MORI is working with supplier organisations to assist us in running this COVID-19 testing research. If you are happy for us to send you a testing kit, we will need to disclose your personal data to these supplier organisations for that purpose. These supplier organisations are:

  • Print and despatch
  • Mail service
  • Online data collection

These suppliers are approved and compliant with the General Data Protection Regulations.

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Does this survey use Cookies or similar code?

Yes. Some online surveys collect information through the use of 'cookies'. These are small files stored on your computer.  These files are used as sparingly as possible and only for quality control, validation and, more importantly, to prevent us sending you reminders for an online survey you have already completed. It is possible for you to delete 'cookies' or to prevent their use by adjusting the browser settings on your computer.

We also automatically capture information about your operating system, display settings and browser type in order to ensure that the online survey is delivered in a form suited to the software your computer is using. We do not capture any other information from your computer.

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What happens to the answers I give online?

Ipsos MORI and Imperial College London will keep all personal data collected for the survey and responses in strict confidence in accordance with the Privacy Policy.  You can find this www.ipsos.uk/antibodyPrivacy.

Your name and address will be kept separate from your answers, so that they can send you the test results.

The research teams at Ipsos MORI and Imperial College will both have access to your personal data but no identifiable data will be shared outside the two research teams, and it will not be possible to identify you in any published results.

We will also ask if you are happy for Imperial College London to link your answers and the results of your test to your NHS record. If you agree to this, Imperial College London may also link your survey answers to other health information that the NHS holds about you both now and in the future using your NHS number. This linkage would be done by the NHS and returned to Imperial College London.

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Where will my personal data be held and processed?

All of your personal data used and collected for this survey will be stored by Ipsos MORI and Imperial College London in data centres and servers within the United Kingdom and EEA.

Imperial College London may wish to collaborate with international researchers on the data at a later stage. As such, there may be a requirement to transfer information to countries outside the EEA (for example, to a research partner). Where this information contains your personal data, Imperial College London will ensure that it is transferred in accordance with data protection legislation. If the data is transferred to a country which is not subject to a European Commission (EC) adequacy decision in respect of its data protection standards, Imperial College London will enter into a data sharing agreement with the recipient organisation that incorporates EC approved standard contractual clauses that safeguard how your personal data is processed.

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How will Ipsos MORI and Imperial College London ensure my personal information is secure?

Ipsos MORI and Imperial College London take their information security responsibilities seriously and apply various precautions to ensure your information is protected from loss, theft or misuse.  Security precautions include appropriate physical security of offices and controlled and limited access to computer systems.

Ipsos MORI has regular internal and external audits of its information security controls and working practices and is accredited to the International Standard for Information Security, ISO 27001.

Similar processes are in place at Imperial College London where a database to carry out statistical analyses of the data at postcode level will be established in an ISO 27001 environment.

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How long will Ipsos MORI and Imperial College London retain my personal data and identifiable responses?

Ipsos MORI will only retain your data in a way that can identify you for as long as is necessary to support the research project and findings.  In practice, this means that once we have satisfactorily captured the data and transferred the database to Imperial College London, we will securely remove your personal, identifying data from our systems.

For this project Ipsos MORI will securely remove your personal data from our systems by December 2020.

Imperial College London will maintain its database for up to 20 years to allow it to undertake studies of possible long-term health outcomes.

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How can I contact DHSC, Ipsos MORI and Imperial College London about this survey and/or my personal data?

If you have any questions about the research, please contact our helpline on FREEPHONE 0800 819 9150 or email UK-covid-test-research@ipsos.com.
For questions about our privacy notice, our compliance with data protection laws or information we hold about you, please contact:

DHSC:
Email:   data_protection@dhsc.gov.uk
Post:     
Department of Health and Social Care
1st Floor North
39 Victoria Street
London
SW1H 0EU

Ipsos MORI:
Email:   compliance@ipsos.com with “COVID-19 home testing (20-064325-01)” in the email subject line
Post:     
COVID-19 home testing (20-064325-01)
Data Protection Officer, Compliance Department
Market and Opinion Research International Limited
3 Thomas More Square
London E1W 1YW
United Kingdom

Imperial College London:
Email:   dpo@imperial.ac.uk,
Tel:      020 7594 3502 
Post:     
Data Protection Officer
Imperial College London
Exhibition Road
South Kensington
London
SW7 2BU

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