The CX Census is a pan-industry survey that asked CX professionals – both client and agency-side – about the effects of the coronavirus on their businesses: the challenges, their reactions, and their plans for the future.
By analysing the scope of the specific demands the nation's businesses have faced, and the priorities made coming out of the other side of this pandemic, Ipsos's CX experts have painted an unparalleled landscape of the CX industry and what it must do in order to keep returning on its investments. The findings have been interlaced with our new framework to bring you the most complete analysis of what is needed to return stronger and more prepared for what the future might bring.
Join us for expert insight, peer discussion and exclusive access to brand new research. Register now.
If you have any questions about the event, the Census or our work in this area, don't hesitate to get in touch. We look forward to seeing you on the 3 September.