In this paper VocaLink, following Ipsos research, explores trends in millennials’ current payment behaviour and looks at how millennials see payments operating in the future.
Ipsos MORI was commissioned by VocaLink to conduct research across eight countries in order to understand how new technology and social media influences the lives of millennials. The research consisted of a mix of focus groups and 12,000 online interviews among banked adults aged 18-35 who use a smartphone, laptop or PC across the US, UK, Germany, Italy, the Netherlands, Malaysia, Singapore and Thailand. This initial paper focuses on US millennials, but subsequent publications will assess the attitudes of millennials in Europe and South East Asia and what this means for the next generation of payments.
From products to experiences: Why Customer Experience matters in CPG
It's not new to suggest digitisation has changed the makeup of the retail industry and, in extension, how retail experiences are judged. However, the digital economy also presents new opportunities for consumer packaged goods manufacturers to bypass retailers entirely. Can the revolution in the CPG supply chain mean an evolution of customer experience?