Research on behalf of the Department for Work and Pensions (DWP)
The Department for Work and Pensions (DWP) has published interim findings from wave 1 and wave 2 of research conducted with claimants of Personal Independence Payment (PIP).
Personal Independence Payment (PIP) is a tax-free, non-means tested benefit that helps with some of the extra costs caused by long-term ill health or disability. It is the replacement for Disability Living Allowance (DLA) and was first introduced in 2013.
The Department for Work and Pensions (DWP) commissioned Ipsos MORI to undertake three waves of quantitative and qualitative research with Personal Independence Payment (PIP) claimants, designed to give an in-depth understanding of claimants’ experiences of the various stages of the PIP process. The wave 1 interim report presents headline findings from the first wave of the quantitative strand, comprising over 1,100 telephone interviews with claimants. Wave 1 research focuses on the application process, including motivations for claiming, the initial call to the claim line, completing the form, and expectations of next steps. The wave 2 interim report presents findings from over 1,200 telephone interviews about the face-to-face assessment stage and decisions. This includes preparing for the assessment, experiences of the assessment itself, and the decision stage.
Wave 3 examines mandatory reconsiderations and appeals and has not yet been published. The final report of the project as a whole, covering all three waves and both quantitative and qualitative findings will be published in 2018.
- Read the wave 1 headline report on the Department for Work and Pensions website
- Read the wave 2 interim report on the Department for Work and Pensions website
Ipsos MORI conducted the wave 1 quantitative telephone survey among 1,106 claimants identified by DWP as having applied for PIP in early August 2016. Fieldwork for the wave 1 survey was conducted between 19 September and 17 October 2016. The wave 2 quantitative telephone survey interviewed 1,203 PIP claimants who had received a PIP decision by the time of the interview. Of the 1,203 claimants, 388 had also been interviewed at wave 1 and 815 were interviewed for the first time at wave 2 (identified by DWP as having been assessed). Interviews were conducted between 6th and 28th February 2017. Results for both waves were weighted back to the profile of each cohort of claimants by age, gender, national region and claimant type.
Ipsos MORI also conducted qualitative depth interviews concurrently with 50 claimants who had applied for PIP in early August 2016. Fieldwork for wave 1 took place between 31 October and 28 November 2016. A further 50 qualitative depth interviews were conducted as part of wave 2 between 20th February and 7th April 2017.
Please see the two interim reports for further detail about the survey methodology.