Report | Beyond the white coat

In this article, we look ‘beyond the white coat’ at the people providing frontline healthcare services. We explore the preconceptions which shape the care they deliver to patients, and the pressures determining their longevity as a doctor.

The author(s)

  • Lucy Neiland Ethnography
  • Eleanor Tait Ethnography
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Physician and medical trainee burnout and mental illness are at epidemic levels, and was already the case even prior to the COVID-19 pandemic.

Now, the rates of burnout, depression, substance abuse and other disorders have soared. The pandemic has publicly revealed many of the preventable operational inefficiencies and environmental stressors under which Healthcare Professionals (HCPs) are expected to perform. In the service of others, the needs of HCPs are often overlooked, and an adequate support system is lacking.

In this new report, Ipsos' expert ethnographers document the experiences of a recent graduate working in A&E, a paediatrician, a more experienced A&E doctor and a retired GP.  It is written it in conjunction with REACH, a global social impact organisation focusing on healthcare.

 

The author(s)

  • Lucy Neiland Ethnography
  • Eleanor Tait Ethnography

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