Understanding Society

Understanding Society - Winter 2009 - Swedish services for US taxes

Public services have improved considerably in recent years but, as we know, the public response to this is often to quickly `bank' any improvements and then raise their expectations once again. Meeting - and managing - these expectations is only going to become more important as tighter…

Understanding Society - Summer 2009 - The Perils of Perception

There is a difficulty in measuring people's perceptions. This newsletter provides a framework for developing a more sophisticated understanding of what drives public attitudes.