Customer & Employee Relationships


Ipsos Loyalty specialises in all matters relating to measuring, managing and improving customer relationships and employee engagement. We help our clients manage the experiences they deliver in a way that maximises the value of both customers and employees to their organisation.

Enterprise Feedback Management Enterprise Feedback Management (EFM) collects customer feedback and combines it with all related data – from social media to operational metrics - to provide real time insight and predictive analysis tailored to the individuals in your organisation. 查看全文
Customer Journey Mapping Ipsos captures detailed customer experience ‘moments’ throughout a specified journey to create maps that overlay attitudes and behaviour. These maps guide customer experience improvement and tracking research revision. 查看全文
Customer Relationship Measurement and Management Customer relationship programs evaluate the overall brand relationship strength and identify which parts of the overall customer experience need to be improved and which will provide the greatest return on investment. 查看全文
Mystery Shopping Ipsos’ Mystery Shopping provides brands with in-the-moment feedback on their service delivery, helping them drive improvement across all customer touchpoints. 查看全文
Customer Experience and Quality Measurement for Automotive Ipsos offers deep-dive customer experience surveys and benchmark studies for automotive clients. 查看全文
Employee Engagement An engaged workforce is a key driver of any successful organisation. Ipsos teams design programs that assess, benchmark and develop the level of engagement of your people. Our difference? We go beyond results and deliver meaningful insights and activation solutions that foster sustainable performance. 查看全文
Leadership & Organisational culture Leadership is the accelerating factor of any successful transformation. Our solutions help design an inspiring and relevant leadership style and then align and empower your managers. Organisations change while culture remains. We also support you in developing a consistent and inclusive organisational culture that enables the transformation of your organisation. 查看全文