A recent Ipsos Global Advisor survey finds that, on average across 31 countries, Indonesia ranks third globally in concerns over future job security.
Nearly four-fifths (62%) of Indonesians express their concern over the swift advancement of Artificial Intelligence (AI) potentially replacing their current jobs. The number is higher compared to the global average which is just 36%.
While there is widespread concern about future job security, 79% of Indonesians expect AI-based products and services will profoundly change their daily life in the next 3-5 years. Moreover, most Indonesians agree that AI will give them more time to get things done (72%) and improve their entertainment options (71%).
The utilization of AI-based products and services has also generated excitement among 75% of Indonesians. Globally, 52% said they were nervous towards AI, showcasing a substantial increase compared to the previous Ipsos survey conducted 18 months ago. In Indonesia, only one in two (48%) said they were nervous, as the new AI-based applications continue to emerge. A significant majority of Indonesians (84%) claim to have a good understanding of what AI is. Moreover, 76% of Indonesians state they are knowledgeable about various types of products and services using AI, and 78% of Indonesians also agree that AI has more benefits than drawbacks.
While Artificial Intelligence (AI) development continues to arise, an array of concerns has emerged surrounding the preservation of personal data protection. Seven in ten (68%) of Indonesians trust the companies that use AI will protect their personal data. Compared to other markets such as Japan, France, and the United States, where only 32% of individuals trust companies using AI will protect their personal data, Indonesian’s trust is notably higher.
Despite a surge in new AI applications, the percentage of adults who say they know what types of products and services use AI remains relatively unchanged.
One constant is the divide between generally AI-enthusiastic emerging markets and AI-wary high-income countries. Trust and excitement about AI also tend to be higher among younger generations, especially Gen Z, and among those with a higher income or higher education levels.
Hamish Munro, Ipsos APAC CEO, said: “The perceived impact of AI on products and services and fear around job security is elevated amongst most Asians markets from the recent results of our Global Advisor survey. This could be described as nervousness about the ‘unknown’ negative impacts but there is also real excitement around the tangible benefits. One big benefit of AI is around improving the quality of lives by driving day to day efficiencies. What’s also interesting is trust around AI is higher across most APAC markets vs. many of the Western markets. AI is evolving quickly, and Asian consumers are poised to adopt with some concerns.”
These are some of the findings from the survey of 22,816 adults under the age of 75 conducted between May 26 and June 9, 2023,part of Ipsos’ Global Advisor online survey platform in 30 countries. The survey results shed light on the evolving perceptions and expectations of AI among consumers worldwide, revealing both excitement and apprehension about its potential impact on various aspects of life.