[WEBINAR] The Five Forces of Customer Experience

In CXPA association with the Customer Experience Professionals Association (CXPA), Ipsos is proud to hold this exclusive webinar.
Ipsos’ Chief Research Officer, Jean-Francois Damais, will reveal the findings of Ipsos’ latest groundbreaking research, which identifies the five building blocks of an emotional customer-brand connection and how they vary in importance by sector.

Learn how to engage your customers around the ‘Five Forces of CX – the science of strong relationships’ to forge stronger emotional relationships, and deliver customer experiences that drive a true return and provide a lasting competitive advantage.

Customer Experience

[WEBINAR] The Forces of Customer Experience
Do you truly understand the Forces that are at play in your customers’ minds? This new webinar accompanies our brand new CX whitepaper, 'The Forces of Customer Experience: The science of strong relationships in challenging times'. Hear from the author of the paper and Ipsos' CX Chief Research Officer, Jean-Francois Damais,
11 May 2020