CX Signals GenAI: Unlock deeper CX insights by leveraging unfiltered customer sentiment on social media and reviews

Harness the power of social media and reviews to help improve your Customer Experience (CX).

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CX Signals GenAI gives you:

  • Social overviews: Get a comprehensive summary of social feedback, including volumes, trends, themes, and sentiment
  • Competitor comparisons: Benchmark your social media performance against up to three competitors
  • CX Forces’ insights: Discover how the Forces of CX, drivers of strong customer relationships, show up in social media data.  Create profiles and develop actionable plans for each Force
  • Topic deep dives: Get to grips with the detail 
  • Emerging trends: Keep up-to-date with what’s going on in your space and beyond
  • GenAI insight and recommendations: Leverage GenAI for deeper insights, creating SWOT analyses and actionable ideas.

Structured around Ipsos’ Forces of CX, CX Signals GenAI provides insights into how emotional responses to experiences appear online: which are more prevalent; what are the positives and negatives associated with each.  

CX Signals GenAI adds depth and breadth to your CX measurement ecosystem: enhancing your survey design and insights; filling gaps from a broader pool of feedback; and drawing on wider market insights. 

Built on our Ipsos Synthesio platform, CX Signals GenAI offers a market-leading approach to CX social analytics, blending SaaS social intelligence, AI techniques, and insights from Ipsos’ CX and social experts.

Why choose CX Signals GenAI?

  • Access to unfiltered customer feedback: Social media is a treasure trove of unsolicited, unbiased feedback that often goes untapped.
  • Advanced analytics: CX Signals GenAI employs cutting-edge analytics and GenAI to interpret social and review data, understand customer sentiment and spot CX opportunities.

How would you like to integrate CX Signals GenAI into your CX measurement and management?

Contact us for a personalised consultation

To learn more about Ipsos’ CX Forces of CX framework, visit The Forces of Customer Experience.

The Ipsos Forces of Customer Experiences Framework

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