Innovation & Knowledge

Customer Experience

Mystery Calling: Dialling up your contact centre performance

Discover how a well-designed mystery calling programme can drive loyalty and profits in this new Ipsos Views paper.
18 May 2020
Customer Experience

The Forces of Customer Experience

The science of strong relationships in challenging times.
7 May 2020

Features

Discover Signals: Understanding the coronavirus crisis

Our sixth edition of Signals presents new research from our teams around the world, drawing on our global polling, expert analysis and studies carried out by our teams in different countries.

Signals: Understanding the coronavirus crisis

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