Innovation & Knowledge

Customer Experience

Healthcare focus: Maximising omnichannel customer engagement

Today’s rapid acceleration in the use of virtual channels means omnichannel engagement strategies are needed, and quickly. Your customers are now consuming and communicating information in innumerable new ways.
21 July 2020
Customer Experience

Mystery Calling: Dialling up your contact centre performance

Discover how a well-designed mystery calling programme can drive loyalty and profits in this new Ipsos Views paper.
18 May 2020

Features

Discover Signals: Understanding the coronavirus crisis

This special tenth edition of our Signals digest recaps on the content we have featured across the series and looks back at some of the defining moments of the crisis so far.

Signals: Understanding the coronavirus crisis

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