Got30 is a vodcast answering some of the questions we get asked by clients about Customer Experience and Channel Performance. We publish new videos every other week.
How to align brand promise and customer experience for business success
Exploring the demand for more immersive experiences as we move into a more digital world.
Finding the right customer experience KPI for your business
A series of roundtable discussions with CX practitioners and experts who work in B2B.
Delivering customer experience in the face of mask wearing.
The science of strong relationships.
Delivering a Return on Customer Experience Investment: ROCXI.
Quantifying the connection between quality and loyalty in automotive purchase.
Ipsos’ Customer Experience team examines the approaches organisations can take to continue to benefit from global studies and gather reliable, efficient and effective results in the face of cultural response bias.
Today’s rapid acceleration in the use of virtual channels means omnichannel engagement strategies are needed, and quickly. Your customers are now consuming and communicating information in innumerable new ways.
Discover how a well-designed mystery calling programme can drive loyalty and profits in this new Ipsos Views paper.
