Changes in habits during the pandemic have impacted various parts of our lives, but none more so than on the digital front. In Kuwait, during the pandemic 97% used social media followed by video calling (90%), online banking (84%) and video streaming (83%). Amongst the lowest used digital services in the last year were ride hailing apps.
People are expecting their post-pandemic usage levels to decline across most services however, with the exception of ride-hailing apps which are expected to increase.
When it comes to the perceived readiness levels of various sectors to digitally transform, around 80% in Kuwait feel that telecom providers and the government were ready to shift to providing services online, while around 58% believed that businesses were able to move to remote working.
Trending Topics Around COVID 19 in Kuwait
Application of social intelligence and analytics based on an analysis of 20,000 organic posts & mentions on social media in Kuwait between 27th of March to the 3rd of April.
The tool is powered by Ipsos Social Intelligence Platform Synthesio. Questions asked by social media users around coronavirus were extracted and analyzed. Percentage below represents the percentage of questions asked by topic. Deep diving into the social conversation taking place around the curfew.