Digital Adoption During the Pandemic in Kuwait

Digital habits and the changes that took place in Kuwait during COVID-19

Changes in habits during the pandemic have impacted various parts of our lives, but none more so than on the digital front. In Kuwait, during the pandemic 97% used social media followed by video calling (90%), online banking (84%) and video streaming (83%). Amongst the lowest used digital services in the last year were ride hailing apps.

People are expecting their post-pandemic usage levels to decline across most services however, with the exception of ride-hailing apps which are expected to increase.

When it comes to the perceived readiness levels of various sectors to digitally transform, around 80% in Kuwait feel that telecom providers and the government were ready to shift to providing services online, while around 58% believed that businesses were able to move to remote working.

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