在客戶體驗至上的年代，企業必須致力於消除品牌體驗與客戶期望的落差。In the era where customer experience matters the most, corporations must minimize the gap between actual brand experience and customer expectations.
根據益普索最新的調查指出，多數大國有超過一半以上的民眾認為頒布旅遊禁令和強制實施自我隔離並不會減緩疫情的擴散。More than half of people in many large countries think the restrictions on travel and mandates for self-isolation will not stop the spread of the coronavirus, according to the latest Ipsos survey.
益普索於2月28日到2月29日透過網路問卷的方式針對10個國家澳洲、法國、德國、義大利、日本、俄羅斯、英國、美國、加拿大和越南共10,000名16 (18)-74歲的受訪者進行第三波的新型冠狀病毒社會議題調查。與2月14日到2月15日的第二波調查結果相比，越來越多受訪者認為疫情將對他們個人的財務產生顯著影響。In an Ipsos poll conducted across 10 large countries on February 28 and 29, there is a significant increase in the number of people who believe the virus will have a personal financial impact compared to a poll conducted on February 14 and 15.
線上焦點團體座談會能透過即時遠端視訊的方式來挖掘消費者的體驗。Online Focus Group Discussion (FGD) allow the consumer experience to be brought to life through live, remote video streams.
根據 Ipsos 在2020年2月14日至15日針對澳洲、加拿大、法國、德國、義大利、日本、俄羅斯、英國和美國9個國家，共9001名成人受訪者進行的網路調查，半數的受訪者認為新型冠狀病毒對世界造成威脅，而大多數人都認為，疫情仍需要數個月或更長時間。According to an Ipsos online survey conducted between February 14 and 15th in nine large countries among 9,001 adults in Australia, Canada, France, Germany, Italy, Japan, Russia, the United Kingdom and the United States. A majority in each of the countries surveyed believe the outbreak will not be contained any time soon.
去年國內最離不開你我的話題，莫過於餐飲外送平台（例如Foodpanda、Uber Eats、Deliveroo等）快速崛起。益普索台灣發表的《外食市場研究報告》指出，國內高達35％的人每週至少使用一次外送APP，估計各大平台營收超過300億元新台幣。外送經濟不只改變消費者生活型態，也改寫店家經營之道。Throughout 2019, the rapid growth of food delivery Apps, such as Foodpanda, Uber Eats, and Deliveroo, has been intensively discussed in Taiwan. According to the 2019 Dining Trend in Taiwan report published by Ipsos Taiwan, conducted with its innovative Synthesio social listening platform, 35% of consumers in Taiwan order food by using a delivery app at least once a week. The total revenue of all delivery apps is estimated to reach $30 billion NTD ($9740 million USD). The Delivery Economy marks an era where not only consumers’ lifestyle is transforming but also the successful business strategies of restaurant management has been rewritten.
