Search
-
CX Service Design: Creating emotional attachment and driving brand growth
Designing customer experiences that drive business success
-
The Business of Regulation
ESG is driving intervention and nearly four-in-five Reputation Council members tell Ipsos that their business is more regulated now than it was five years ago.
-
Got30: An Ipsos vodcast
Got30 is a vodcast answering some of the questions we get asked by clients about Customer Experience and Channel Performance.
-
Driving compliance at the frontline
This paper is recommended reading, by our Mystery Shopping experts, for any organisation – regulators and the regulated – interested in ensuring that frontline staff are adhering to regulatory standards and are treating customers fairly.
-
The geography of interpersonal trust – Australia ranks 7th in trust of other people among 30 countries
On average across 30 countries, 30% of adults say most people can be trusted, while in Australia 41% of people agree that people can be trusted, according to a new Ipsos survey that looks at interpersonal trust across the world.
-
Ipsos Update - March 2022
Opinion polling, the year ahead in Brazil, gender inequality in Japan, and the future of ageing are all featured topics in this month’s round-up of research and thinking from Ipsos teams around the world.
-
Cupid’s arrow has gone global – Ipsos Global Advisor study
Valentine’s Day is now widely celebrated all over the world: Majorities in most of 28 countries surveyed, including Australia, plan to do something special with their loved one this Valentine’s Day
-
Australians lukewarm on the Beijing Winter Olympics
Only 35% of Australians surveyed expressed interest in Beijing Winter Olympics, although half of us think it should go ahead even if the pandemic isn’t over yet
-
Putting in the Effort: Why treating customers fairly is key to business success
Measuring customer effort in isolation is not enough. Organisations need to measure the Customer: Company Effort Ratio (C:CER) which takes both perceived customer and company effort into account.