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Customer perspective: An Ipsos podcast
Customer Perspective is a weekly podcast exploring all things Customer Experience, performance of channels, and Mystery Shopping.
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Research during Coronavirus for services, durables and technology
Innovating in Challenging Times – Issue 2
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Many think it’s unlikely the economy will recover quickly once COVID-19 lockdown is over
Most negative about an economic recovery in hard-hit countries except China.
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Multi-source healthcare data
The world of pharma business insight is likely to change as it embraces a multi-data source reality.
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More people say they’re wearing masks to protect themselves from COVID-19 since March
There’s been an increase in the number of people wearing masks in many countries.
Population Movement Tracker
Tracking travel before, during and after the coronavirus pandemic.
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Increasing pessimism about ‘return to normal’ by June from COVID-19 crisis, shows poll
People in Japan, the U.K. and Australia are most negative about a recovery by June.
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Staying close to your customers
Why customer experience still matters amid COVID-19 and social distancing.
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Coronavirus pandemic: What are the psychological effects of self-isolation?
Two in 5 people are impatient to get back to normal life, a third are anxious about their health.