Mystery shopping is a growing business in Jordan with more clients beginning to understand the benefits of this service in improving their business and growing their understanding of the customer experience. Ipsos in Jordan is proud to be the first research firm in the country, to receive the accreditation of the Mystery Shopping Professionals Association and become an active member as an addition to Ipsos Mori office in the UK.
The association was founded in 1998 by a group of mystery shopping business owners who believed it will have a positive influence on the industry. Today, MSPA is an international association focused on supporting and influencing the entire customer experience through education, research, networking, and metrics. MSPA is considered the home of mystery shopping as it connects professionals to learn and share through their expertise.
This certification comes as a solid proof of our team’s dedication to deliver the best quality to all our clients by worldwide networking within the industry. We are and will remain the leaders in this field in Jordan.