eNPS Surveys - FAQs

• What is an eNPS survey? This is a specially designed research tool used to measure employee opinions and feelings about their job and their employer with a focus to loyalty and satisfaction levels towards key work attributes.
• Why should I take this survey? This survey gives you a chance to provide confidential feedback to the organisation to let management know how you feel about working at CREAW.
• What will happen with the results? The results will help the organisation to understand how it is doing with its own employees, and to compare that performance to other organisations.
• Are my answers confidential? Yes. Your name does not appear anywhere and your responses will remain strictly confidential. Your answers will be mixed with those of other respondents. They will not be used to see how any one person answered.
• Are there any right or wrong answers? No. There are no right or wrong answers. Please give your honest opinions and perceptions. For some questions, your answers will be based on actual experiences and known information. Other answers may be based only on your general impressions or perceptions. Regardless, your answers should reflect your honest opinions and perceptions of the organisation only.

Please note that all questions are mandatory and therefore must be completed before you submit the questionnaire. In other words, where there is a rating scale you are required to select the option that best reflects your opinion, and where you are asked to comment you are required to type in an answer, even if it is 'No comment'.