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Unlocking Brand Success in online trading
Online trading Survey

Unlocking Brand Success in online trading

How Swissquote became a leader in online trading by shaping consumers’ expectations, harnessing context and communicating with empathy
Ipsos UX Webinar | Better User experience for a stronger customer engagement: discover winning strategies
User Experience Webinar

Ipsos UX Webinar | Better User experience for a stronger customer engagement: discover winning strategies

The average First Contact Resolution (FCR) across industries is 53% only. This is the KPI with the greatest impact on the quality of your customer service, on your ability to recruit new clients and to retain current ones.