• Ipsos
  • Junior Implementation Engineer

Junior Implementation Engineer

ENVIRONMENT

Ipsos is among the world’s largest global research companies focusing on five key areas: Advertising, Public Affairs, Media, Loyalty and Marketing.  Our ambition is to make market research one of the primary means to understand contemporary society and economy.  And to make Ipsos a strategic partner for those who wish to make better understand the world and play an active part in it, with lasting success.

IPSOS LOYALTY is the specialised division of Ipsos SA, one of the largest global market research companies, dedicated to customer experience, satisfaction and loyalty research. The Loyalty division improves business performance through proactive management of customer and employee relationships and gaining customer understanding.

PURPOSE

Ipsos Loyalty seeking a candidate to manage and support challenging, interdisciplinary international project implementations in the EFM space – ensuring timely completion of projects in line with business and custom-er needs. This exciting role is one of high visibility and responsibility, at the heart of Ipsos’ Global EFM team. The team give you the opportunity to really make a difference in a high growth environment where your ability to deliver results and help drive change will be key.

We are a team of highly motivated customer experience management and project professionals with a pas-sion for customers and a key focus on innovation and leadership. Throughout our careers, we have communi-cated with various customer and stakeholder groups, delivered impactful projects, and established credibility by being hands-on, proactive and straightforward.

OUTPUTS/ACCOUNTABILITY 

  • Manage and support project implementations based on the requirements while always using the appropriate methods or frameworks and keeping any cross-project dependencies in mind
  • Serve as coordinator for the project teams, stakeholders, and management for implementation related issues
    Utilize your software knowledge to configure surveys and reports
  • Support in creating training material
  • Develop a thorough understanding of product features that are relevant to each client program
  • Collaborate with our Research & Development Team and carry our product solution to the next level
  • Completing all other responsibilities, roles, tasks, duties and jobs of an implementation engineer that require his/her willingness and supervision

BACKGROUND

  • Successfully completed university-level degree in economics or social sciences, or having gained relevant professional experience in the area
  • At least 3 years of experience in data processing, software implementations, technical account management or market research
  • Professional working experience with interdisciplinary and international teams in complex organizations
  • Strong communication skills and technical problem-solving orientation
  • Experience with one of the following data visualization tools to generate compelling, interactive visualizations: Tableau, Qlik, Spotfire
  • Ideally, knowledge of Questback EFS
  • Fluent in English, both written and spoken. Knowledge of further languages is advantageous