Research Director - Customer Experience
Ipsos’ Customer Experience Service Line specialises in all matters relating to measuring, managing and improving customer relationships and employee engagement. We help our clients manage the experiences they deliver in a way that maximises the value of both customers and employees to their organisation.
Role & Responsibilities
The Research Director will be responsible for the contribution to the overall growth of the CX service line in Singapore. Their primary purpose would be to act as the account lead and advisor to a selection of clients allocated to them across various CX programmes with a focus on driving operational efficiencies, shaping the direction of the account and ensuring strategic insights deliver value to our clients.
The Research Director takes on a leadership role in the design, set-up and management of leading-edge research. He/she is a strong mentor and coach to the team and effectively takes on account management activities to maintain and build existing client relationships, and actively seek new client opportunities.
To be successful in this role, you are likely to possess
- At least 10 years of strong Market Research Experience (including CX experience)
- Business development (strong sales and negotiation skills) and developing strong client relationships
- Experience in relevant sectors
- Designing sound business plans outlining client, people, collaboration and financial considerations
Interested applicants, kindly email your detailed resume to [email protected]. Only shortlisted candidates will be notified.