Service Line Lead

ipsos service line lead

The Service Line Lead will be responsible for growing the business, executing, and delivering with excellence the services in the country in a profitable manner. This person will also be responsible for promoting Ipsos’ expertise for the Service Line(s), act as a thought leader and collaborate fully with other Ipsos teams. The Service Line Lead is also responsible for executing the global Service Line(s) strategy and plan locally. The ideal candidate will also be responsible for driving and supporting the Service Line(s) team(s) in building expertise and service excellence.

Key Performance Areas:

  • Service Line Strategy and Thought Leadership
  • Business Management
  • Contract Management
  • Client relationship management
  • Reporting
  • P&L
  • People Management


Key Attributes / Competencies

  • Overall Accountability for achieving profitable revenue target for the Service Line(s)
  • Overall Accountability for achieving absolute gross margin target for the Service Line(s)
  • Overall Accountability for project execution, delivery and invoicing
  • Overall Accountability for project quality
  • Overall Accountability for ensuring smooth and fruitful collaboration among Ipsos teams


Professional Experience

  • Minimum 10-years’ experience including:
    • Client relationship management
    • Business management
    • Project management
    • People management


Knowledge and technical skills

  • Market Research expertise; methods expertise in the Service Line
  • Mastering of services inside the Service Line
  • Strong client industry knowledge
  • Familiarity with, and curiosity about, other Service Lines
  • Analytical skills
  • Negotiation
  • Issue / crisis management
  • Financial and pricing acumen
  • Risk management


Behaviours and soft skills

  • Strategic thinking
  • Communication
  • People management
  • Leadership including thought leadership
  • Team spirit
  • Client-centricity


If you wish to apply, please email your CV to: [email protected]