Ipsos UX Webinar | Better User experience for a stronger customer engagement: discover winning strategies

In a successful omnichannel strategy and with the latest improvements in AI, companies can provide more sophisticated, self-service channels such as chatbots, next to the more traditional assisted channels such as phone, email and live chats.

Designing the right interface is key to providing a delightful and smooth user experience across channels.

Join Ipsos UX experts to learn about:

• Quality user experience of different customer support channels, from chatbots to assisted channels

• Key elements on the user experience from the perspective of support agents

• Examples of different customer support strategies across industries

Here you find the webinar recording: