Much has been written and said about the millennial generation – their attitudes and expectations, ambitions and concerns and, perhaps most of all, their behaviours. They are, above all else, digital natives. So, we set out to research how millennials are using the payment technologies and methods currently available to them. In this report we are turning our attention to South East Asia, specifically to Thailand, Singapore and Malaysia.
[WEBINAR] The Forces of Customer Experience
Do you truly understand the Forces that are at play in your customers’ minds? This new webinar accompanies our brand new CX whitepaper, 'The Forces of Customer Experience: The science of strong relationships in challenging times'. Hear from the author of the paper and Ipsos' CX Chief Research Officer, Jean-Francois Damais,