Press Release: Verint / Ipsos Consumer Insights Survey

HONG KONG (August 27, 2013) Verint® Systems Inc. (NASDAQ: VRNT) today announced results from a consumer insights survey conducted by Ipsos.

A global market research organization, on the state of customer service in the Asia Pacific region.

In the survey of more than 5,800 consumers across six countries—including China, Hong Kong, India, Japan, Australia and Indonesia – consumers revealed that most have experienced poor customer service, and surprisingly, most have low expectations of receiving great service experiences.