Customer Insights


Trends & Prospective Publication

81% of APAC consumers feel that it is inevitable that we lose privacy in the future because of technological developments

While there is concern about loss of privacy, most feel it is inevitable. Still, businesses cannot take access to private data for granted.
Trends & Prospective Publication

78% APAC consumers cannot imagine life without the internet

People need to be persuaded that new technologies will improve their lives rather an adopting them without question
Consumer Behaviour Publication

AI Meets Consumer Insights: Welcome to the era of AICI

More data sources, processed by teams of human and machines, bring AI-enabled consumer intelligence to the enterprise.
Consumption Publication

Closing the consumer consciousness gap

Put people at the heart of your decisions.
Business Publication

Transforming the Insight Function

The first paper in our “Future of Insights” series, presenting new thinking about how the insight function is changing and how to elevate its impact.

Press Release: Verint / Ipsos Consumer Insights Survey

HONG KONG (August 27, 2013) – Verint® Systems Inc. (NASDAQ: VRNT) today announced results from a consumer insights survey conducted by Ipsos, a global market research organization, on the state of customer service in the Asia Pacific region.