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Tech & Telco: Case Study - Telecom Mystery Shopping Programme
Case Study - Telecom Mystery Shopping Programme
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Case Study - Luxury Fashion Brand
Luxury consumption in China has been enjoying a rapid increase in the past few years. The parallel import luxury products are more popular in the market and therefore become a threat to local business of luxury brands. Find out more from the case study.
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IPSOS LOYALTY: Are Your Customers Working Too Hard
Are Your Customers Working Too Hard? Jean-Francois Damais shows that measuring customer effort in isolation is not enough. While it does link to customer outcomes, it is the Customer: Company Effort Ratio that really matters.
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Creating Travel Partnerships with your Customers
There can be no doubt that the travel industry is embracing mobile technology, finding new ways to help customers and elevate the travel experience.
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Case Study - telecom Mystery Shopping Programme
The following examples showcase how we work with our Tech & Telco clients across a range of issues to deliver actionable insights.
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Case Study - New Camera Advertising Campaign Survey
The following examples showcase how we work with our Tech & Telco clients across a range of issues to deliver actionable insights.